FAQ

Our Linen Products

Your sheets can be machine washed separately using a gentle cycle under cold temperature. Use a mild liquid detergent without any added essential oils, whiteners, brighteners or softeners.


To prolong the life of your sheets, it is recommended that you line dry them under the shade. It you must tumble dry them, use the lowest heat setting and when it is about 30% damp remove it from drier and line dry.


Linen is intended to have a relaxed and wrinkled look so no ironing is necessary. However, it you want a sleek look you may iron them on the lowest heat setting.

That’s a common question asked by our customers. Unlike cotton, linen is not measured by thread count. Thread count is the number of threads in one square inch of fabric and is often used as an indicator (although not totally reliable) for the quality and durability of the cotton sheets. Linen cannot be used to measure the quality and durability of linen. Linen yarn is much thicker than cotton yarn, so good quality linen would then be mistakenly believed to be of inferior quality because of its low thread count.


Therefore, the standard measurement for linen is gsm and is the fabric's weight in grams per square metre of fabric. However, the gsm of the fabric is not the only indication of the quality of the fabric. It is everything from how the flax was harvested to how the yarn has been woven into the fabric that matters most.


Our linen is approximately 165 gsm, making light and airy which is perfect for the Australian weather. It is also thick enough to be durable and keep you warm in Winter.

Our products are designed in Australia and constructed in China by our BSCI compliant partner factories. We use flax that is sustainably grown in France. The best quality flax is harvested in Belgium and France.



Shedding is quite common in all linen and it does not mean there is a defect in the fabric. Shedding usually occurs initially and is process of removing excess fibres as your linen becomes softer over time.

These small knots are called slubs and occur naturally in linen fabric. Slubs are the result of the natural variation in the fibres and this becomes apparent when they are woven together. You may be tempted to scratch off or trim the slubs, however doing so will cause the surrounding threads to become loose and result in permanent damage to the fabric.

Ordering

We are from Sydney. Our Head Office is at North Sydney and our warehouse is at Moorebank.

We use Australia Post and other local couriers (including Toll, Fastway, Couriers Please) to ship your orders. For more information, please read our shipping policy.

As long as your order hasn’t been dispatched, you can make changes to it or cancel it.

As long as your order hasn’t been dispatched, you will be able to change the address. After it has been dispatched, depending on the status of your order you may still be able to redirect it to another address by contacting the shipping company. If your order has been returned to us because you have provided an incorrect address, you will be responsible for paying the return postage for sending the item back to us in addition cost of re-shipping the parcel to you.

Yes, we accept refund and exchanges. Please read our Returns Policy.

Currently we accept credit cards, PayPal and bank transfers (Australian bank accounts only).

Yes! For first time customers, we have a special discount when you sign up to our mailing list.
We also love to reward our Club members and loyal customers by offering discounts from time to time.