Returns

Returns Policy

You must notify us within 30 days upon receipt of your order if you would like to initiate a return. Please contact us using the contact form or email us at info@linenchateau.com.

If you are not completely satisfied with your purchase or have accidentally ordered the incorrect item, you may return the items to us for a refund or exchange. Please note there will be a restocking fee of $2 for each item being returned.

We can only accept items if they are returned back to us unused and in a saleable condition. This means that the item must be exactly the same as how you received it, with all packaging and tags intact. If these conditions are not met, our warehouse may refuse to accept your return.

Please allow 10 business days for us to process your return.

 

Shipping Costs

1. Return shipping costs

You will need to pay for the postage to return the item back to us, unless we have made an error .

2.Original shipping costs

We will not refund you the postage you have paid on the order to be returned, unless we have made an error or you have received a faulty item. This means that for change of mind returns, we will refund you the amount you've paid less the postage costs.

3. Shipping costs to ship new item(s) - exchanges only

You will need to pay for the shipping costs to ship the new item to you, unless we have made an error or you have received a faulty item.